The Ghost Kitchen Has Risen: How Do You Feel?



Created by: Ruogu Wang

Have you ever ordered food shipping and delivery from a new restaurant that was so delectable, it manufactured you want to go there to dine in? Regrettably, these times that could be impossible — mainly because that restaurant may possibly truly be a “ghost kitchen.”

What is a ghost kitchen?

Ghost kitchen refers to food stuff preparing and cooking facilities that present foods by delivery only as a substitute of supplying dine-in activities like conventional dining establishments. They make their income via on the internet orders, telephone orders or 3rd-social gathering food stuff delivery platforms these as Uber Eats or Door Sprint. A ghost kitchen is diverse from the strategy of ghost restaurant due to the fact a ghost kitchen is just for meal planning. Many ghost places to eat can share the similar ghost kitchen area. This modern company product emerged prior to the COVID-19 pandemic. The advancement of World wide web mobile applications gave the food items delivery industry a substantial raise, which has revealed the improvement space possible of this industry.

For organization functions, this product lowers input and procedure fees. It is a lot more adaptable, requiring much less house and much less workforce. Launching a ghost cafe on Uber Eats is appreciably more cost-effective than opening a classic restaurant. Meanwhile, shoppers can count on to appreciate meals simply on their sofa when they want. China is the most important sector for food items shipping, the place it generates about $51.5 billion in earnings annually. Its major food stuff shipping and delivery company supplier Meituan provides 24 million meals every day. As for the United States, there were being around 1,500 ghost kitchens in 2020. Famous cafe models these kinds of as Denny’s, The Halal Guys and TGI Friday are striving out this new product and have realized excellent small business success. For substantial restaurant chains, ghost kitchens also offer a new way to decrease food items squander. For instance, when quite a few restaurants share the exact ghost kitchen, it makes it possible for people places to eat to adjust their menu strategically and share the inventory of substances.

The rise of COVID-19

The COVID-19 pandemic eternally transformed the foods and beverage business. Customers turned frightened to dine in a cafe at the exact same time governments introduced dine-in constraints to handle the pandemic. Regular places to eat are battling to endure though ghost kitchens are thriving. In actuality, quite a few brick-and-mortar dining establishments use ghost kitchens to pull themselves by way of this tricky time. Shutting down the front location and concentrating on the kitchen area can lessen personnel layoffs. Via meals supply, eating places can produce essential dollars circulation in buy to survive. Even though ahead of the COVID-19 pandemic, ghost kitchens had been now regarded a challenge for classic dining places, their improvement has accelerated considerably all through this period of time.

How do customers feel about ghost kitchen area?

Ghost kitchen is however a comparatively new principle. The latest study reveals that clients lack knowledge of ghost kitchens, and they do not believe in ghost kitchens. Seventy-two p.c of shoppers like to get foodstuff shipping from brick-and-mortar dining places much more so than ghost kitchens. While ghost kitchens have the similar food-protection benchmarks as brick-and-mortar places to eat, prospects may possibly not be ready to recognize that. There are also criticisms about ghost kitchens doing away with the enjoyment of onsite dining ordeals. Nevertheless, the added benefits of ghost kitchens have also been famous. Clients can get pleasure from a selection of menu alternatives and ease. They also care about the constructive influence of ghost kitchens this kind of as minimizing food stuff waste and contributing to the financial system. For the upcoming enhancement of ghost kitchens, general public consciousness of this idea wants to be woken up. Company operators should marketplace the positive aspects of ghost kitchens, developing a positive graphic to elevate public goodwill.

Reference Checklist:

  • Ma, Webb, T., & Schwartz, Z. (2021). A blended model of cafe deliveries, dine-in need and capability constraints. Global Journal of Hospitality Administration, 96, 102981–.
  • Cai, Leung, X. Y., & Chi, C. G.-Q. (2022). Ghost kitchens on the rise: Results of expertise and perceived gain-possibility on customers’ behavioral intentions. Worldwide Journal of Hospitality Management, 101, 103110–.

This website article tied for Initial Location in the Spring 2022 HFTP/MS World-wide Hospitality Business enterprise Graduate College student Blog Competitors offered by the HFTP Basis. Contributors are college students taking part in the Grasp of Science in Worldwide Hospitality Company, a partnership in between the Conrad N. Hilton School of Worldwide Hospitality Management at the University of Houston, the College of Lodge and Tourism Administration at Hong Kong Polytechnic College and EHL. The blog posts that obtained the leading scores will be printed on HFTP Hook up by July 2022. Study more at HFTP Information.

Ruogu Wang is a graduate scholar at present pursuing the Master of Science in World wide Hospitality Business software, which is in partnership of 3 schools: EHL, the Hong Kong Polytechnic College, and University of Houston.


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