Know nearest consulate in travel destination, urges foreign affairs ministry


Fayadene Swaby Howell claims it was hard returning household from Mexico.

MINISTRY of International Affairs and Overseas Trade is urging Jamaicans travelling abroad to advise themselves of the nearest Jamaican diplomatic missions and consular offices in order to access enable if they need it.

The ministry’s reminder arrives in reaction to a terrible expertise that 43-year-previous Fayadene Swaby Howell experienced, immediately after travelling by way of Mexico and the United States to return to Jamaica.

“A great number of quantities of Jamaicans have been assisted in excess of the several years in numerous means, including by way of aid with repatriations call with loved ones members provision of journey files and support to persons arrested or held in detention,” she mentioned.

“The ministry encourages all folks travelling abroad to stop by the ministry’s site at to uncover the closest Jamaican Superior Commission, embassy, consulate normal or consulate, to the vacation spot of vacation or alongside the journey if there are numerous stops, so that make contact with could commonly be built in the function of any unforeseen developments. We endeavour to routinely update the call information and facts for these places of work for the gain of the general public.”

The ministry also inspired persons to report any situations of sick-therapy in creating with the acceptable documentation so that the pertinent enquiries can be finished.

Swaby Howell, who is a repeated traveller, said she endured a bizarre ordeal on May possibly 23, after she was told by a JetBlue Airways agent at Cancun Global Airport to ‘go outside’ in its place of boarding her flight to the United States.

The cause, in accordance to the agent, was that the US was denying her entry.

“Ten minutes prior to boarding the flight, they identified as for me. So, when I went there, the agent reported to me, the US is denying me entry. So, I asked, ‘Why would US deny me entry and I have a US visa?’. He mentioned he does not know, they explained to just not have me board the flight,” she informed the Jamaica Observer.

Swaby Howell claimed she afterwards asked for to board a flight to a Caribbean region, but the agent explained to her that the airline no longer flies to Caribbean nations around the world from Cancun.

At that point, she mentioned her worry of staying stuck in the region heightened.

“I was indicating I am not heading exterior, worse in a place like Mexico fi dem kidnap me, promote me, I need to have to get house. So I mentioned to the agent, ‘You’re likely to do two items, either mail my visa to the US Embassy and my return ticket or call the police and I get my a person telephone get in touch with because both way, I am not going outside’,” she argued, noting that the agent later questioned for her visa and return ticket.

She claimed a different agent began to offer his guidance, following she received confirmation to board the flight.

“Then he reported ‘Put her on the flight, test her bag and improve her seat’, so I mentioned, ‘Why are you changing my seat?’. My seat was adjacent to my girlfriend’s own, and they advised me it was long gone but when I bought on the flight my seat was there, I sat beside my good friend and began to cry,” she said.

Regretably, when she bought to the Fort Lauderdale Global Airport in US, she was pushed into an additional tailspin as she was told by an immigration officer that her passport was claimed stolen.

But, right after a couple checks were designed, Swaby Howell was instructed that her passport facts was entered wrongly in the program.

“So, I went by way of all of that, nearly experienced a coronary heart assault just to uncover out that my passport selection was entered incorrectly. I really went as a result of this only since of a verification course of action? I obtained out and started off seeking for a flight to get house, I couldn’t final one more minute there,” she claimed.

Swaby Howell reported right after returning home, she contacted JetBlue and the international affairs ministry to carry consciousness to the problem and inquire about what techniques should really be taken, so that yet another Jamaican will not experience a related issue.

“What I required the ministry to do, was to send out a letter on my behalf, telling how they are heading to reduce this from going on to yet another Jamaican or my boy or girl. It can come about to just about any individual which is unhappy. I want to know that I have a range I can phone if that need to ever come about to me,” she mentioned.

The Observer reached out to JetBlue for a response pertaining to Swaby Howell’s issue and was advised that the make any difference had been dealt with.

“Following investigating, it appears a single of our crewmembers may well have misperceived a request from US Customs and Border Security to verify this customer’s vacation documents as an order to deny boarding,” mentioned JetBlue in an e-mail reaction.

“This was quickly rectified and the purchaser was able to journey on the exact same flight she was scheduled after verification of her vacation paperwork. In spite of currently being an isolated predicament, we apologise to the customer for any issue she might have experienced, and we are glad her travel was not delayed.”

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