Helios Hotels increase direct bookings and revenue with one single tool

With idyllic locations, right by the Mediterranean Sea in Spain,  Helios Lodges have made a new stress-free and nutritious proposal to supply a special working experience, all these thanks to a group that strives to the greatest every working day to make the continue to be unforgettable.

Visitor practical experience is paramount for the staff at Helios. Digitising Helios’ processes utilizing SiteMinder’s open resort commerce system has been vital to allowing for the business to design holistic procedures centred all around guaranteeing each and every guest a personalised and frictionless consumer journey, from their 1st contact with the lodge on the web, to the moment they check out out…and outside of. 

Elevated efficiencies direct to greater general performance

Many thanks to the digitisation and automation of their processes, Helios Accommodations now has a seamless workflow that integrates the PMS, reserving engine and the RMS.

Kris Vanaerschot, Chief Commercial Officer at Helios Accommodations, suggests “Our preceding technological know-how company didn’t offer the possibility of approach automation or bi-directional integrations, but considering the fact that we started applying SiteMinder, the seamless connection that the system delivers to our current techniques has authorized us to automate processes and stay clear of any handbook facts entry. It is also served us make improvements to functionality throughout the board, for instance with regards to earnings management.”

 Thanks to SiteMinder, we are now doing the job substantially additional successfully. I have observed an improve in immediate bookings, the revenue has greater, and it has lessened human error. Undertaking my position is now extra enjoyable and less difficult. Vanaerschot provides.

Technologies as a driver of visitor satisfaction

By furnishing actual-time info and automatic options which bypass guide procedures, SiteMinder’s system has authorized Helios to answer nimbly when new opportunities and difficulties arise, such as unexpected and speedy alterations in the market place that influence bookings, and guest choices and behaviours. In individual, the business enterprise underlines SiteMinder’s dynamic premiums program as vital to optimising on line sales. 

With SiteMinder’s help, Helios Hotels has managed to maximize constructive testimonials for just about every of its four special qualities along Spain’s Mediterranean coastline, thus encouraging loyalty and brand advocacy. This is just a person illustration of what great lodging vendors can reach when empowered by upcoming generation technologies, supporting them satisfy and surpass the anticipations of today’s digitally savvy hotel friends

Preserve up the good get the job done Helios Inns!